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Dpalmerfit1 Author

Level 1

4 points

Unrecognized Apple purchase

I just received an email from Apple with a receipt for a purchase of $14.99 which I did not purchase. I checked my purchase history and this items not listed.

Please help!

iPhone 6, iOS 12

Posted on Mar 30, 2020 8:50 AM

Top-ranking reply

FoxFifth

Level 10

472,197 points

Posted on Mar 30, 2020 9:01 AM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support

If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

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Unrecognized Apple purchase

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