You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Dpalmerfit1 Author

Level 1

4 points

Unrecognized Apple purchase

I just received an email from Apple with a receipt for a purchase of $14.99 which I did not purchase. I checked my purchase history and this items not listed.

Please help!

iPhone 6, iOS 12

Posted on Mar 30, 2020 8:50 AM

Top-ranking reply

FoxFifth

Level 10

471,729 points

Posted on Mar 30, 2020 9:01 AM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support

If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

View in context

Unrecognized Apple purchase

Similar questions