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Iphone activation lock but forget password id

Pls help me unlock the iphone, i dont remember my password id but i cant use my email, pls help me unlock my iphoneee



[Edited by Moderator]

iPhone 6, iOS 12

Posted on Apr 1, 2020 7:27 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 1, 2020 7:39 AM

Try following the steps in the article below, to include the links. If you are still not successful, at the end of the article is a link to contact Apple Support.


Apple ID – Forgot Password            


If necessary, if you are the original owner, contact Apple ID Support. They will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


https://twitter.com/AppleSupport


Or fill out and submit  iTunes Store - Contact Us - Official Apple Support    The form is for iTunes, but will get passed to the ID Support section. 



2 replies
Question marked as Top-ranking reply

Apr 1, 2020 7:39 AM in response to PhucThanh68

Try following the steps in the article below, to include the links. If you are still not successful, at the end of the article is a link to contact Apple Support.


Apple ID – Forgot Password            


If necessary, if you are the original owner, contact Apple ID Support. They will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


https://twitter.com/AppleSupport


Or fill out and submit  iTunes Store - Contact Us - Official Apple Support    The form is for iTunes, but will get passed to the ID Support section. 



Apr 1, 2020 7:42 AM in response to PhucThanh68

See what Eric said above. If your iOS device is activation locked,

 

Use If you forgot your Apple ID password https://support.apple.com/en-us/HT201487to recovery this credential.

 

If

you cannot recover your Apple ID password or equivalently cannot answer the

related security questions successfully, then see: 

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This

document says “without proof of your identity via security questions and other

carefully selected criteria, Apple Support can't help you reset a password or

perform any other actions on your account.” 


So, per Apple, you will not be able to remove the activation lock unless there are extenuating circumstances. Still you can try to get it removed using the support options below. Be ready to provide any additional information to Apple you think may be pertinent to removing the activation lock (e.g., the receipt for your purchase of the device with its serial number on it or the existence of a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts (see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510).

  

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help  https://getsupport.apple.com/. Go through

the options to find the best support option.

 

Iphone activation lock but forget password id

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