Old Apple ID error

Question

Old Apple ID error

I reset my Apple ID but the old I’d is still popping up to verify but doesn’t exist. How can I fix this?

iPad Pro, iOS 13

Posted on Apr 8, 2020 5:28 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,525 points

Apr 8, 2020 5:32 PM in response to Lincolncountyoem

If you have changed your ID or password, have you followed the steps in this article?

What to do after you change your Apple ID or password - Apple Support.

Another possibility - check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review.

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Answer 2

Eric Root

Level 10

684,525 points

Apr 8, 2020 6:37 PM in response to Lincolncountyoem

Did you delete the old ID? What do you mean by it doesn't exist?

If necessary, if you are the original owner, contact Apple ID Support. They will need to see the original purchase receipt with the serial number/paperwork.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option.

https://twitter.com/AppleSupport

Or fill out and submit iTunes Store - Contact Us - Official Apple Support The form is for iTunes, but will get passed to the ID Support section.

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Answer 3

Eric Root

Level 10

684,525 points

Apr 8, 2020 6:49 PM in response to Lincolncountyoem

Since the agency has the receipt, contact Apple ID Support. They will need to see the original purchase receipt with the serial number/paperwork.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option.

https://twitter.com/AppleSupport

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Answer 4

Apr 8, 2020 6:32 PM in response to Eric Root

So, it is looking like the problem is in ICloud. When I try to sign out, it refers to my old Apple ID which doesn’t exist. I have updated everything else but it won’t let me mess with iCloud for some reason

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Answer 5

Apr 8, 2020 6:46 PM in response to Eric Root

Ok, so the iPad belongs to the agency I work for. It is a government agency and I recently took over in this position. The old email that the Apple ID was created on no longer exists and has been replaced. So in turn, the Apple ID was deleted and reset to the new email. Now the iPad recognizes the new Apple ID but wants to verify the old one which does not exist. It reminds me of this by pop ups saying that very thing. My agency has the original receipt and all that. I even found the original password but it still says that it doesn’t recognize the old ID as an existing Apple ID.. in settings it recommends to update iCloud and something else but they seem to be emotionally attached to the old ID LOL. SO IM STUCK 😭

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