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Level 1

4 points

My iphone 11 randomly shut off and will not turn back on

My iphone 11 shut off randomly and no matter what the device's screen will not turn back on. This phone is brand new (less than a month old).

iPhone 11, iOS 13

Posted on Apr 10, 2020 7:44 AM

Top-ranking reply

Level 10

149,592 points

Posted on Apr 10, 2020 8:24 AM

Try to Force ReStart your iPhone as shown in this article by Apple ➔ How to Force ReStart your iPhone
If the above does not work then then follow the instructions in this article by Apple ➔ If Your iPhone is Non-Responsive or Frozen

Axel F.

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