You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 11 shut off and was looping the apple logo. tried a restart and now the screen is stuck with the appl

iphone 11 shut off and was looping the apple logo. I have tried to restart an now the screen is stuck with the apple logo won't after it went to solid black screen then came on . Any other ways to try??


iPhone 11, iOS 13

Posted on Apr 12, 2020 11:59 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 12, 2020 12:19 PM

Try the suggestions in here. The forced restart might work, if not move on to the next step.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

1 reply

Iphone 11 shut off and was looping the apple logo. tried a restart and now the screen is stuck with the appl

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.