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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I am unable to connect to both the appstore and iTunes. I've tried logging out and back in, but now I can't log back in. When ever I try to switch iTunes and App Store back on, it doesn't work. It just stays off. I've even reset my phone and now I'm left with no apps because I can't get into the appstore. Please help me!
iPhone 6, iOS 12
Hello B1ackbear,
Thank you for using Apple Support Communities.
I understand that you are having issues with connecting to the iTunes Store and the App Store. I would recommend starting with the steps in the following support article:
If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
Best regards.
B1ackbear,
Thank you for the update. If you’ve tried the steps in the provided article and you still can’t connect, contact Apple Support.
Cheers.
Hey,
I have tried everything from the article and I’ve even reset my phone to factory default. Now I have no apps and still unable to turn on the AppStore or iTunes. Every time I try to switch it on, it just goes right back to being off.
Fixes! Had to go on a different router.
"Cannot connect to App Store"
