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Level 1

4 points

Finder won't "start"

(iMac Retina 4K 21.5 2017 - running Catalina 10.15.4)

Finder is not initializing properly - all I get is the spinning ball. I updated to 10.15.4 a few days ago and everything was fine until yesterday.

I've completed PVRAM reset
Done recovery mode disk utility First Aid
Created new user account - Finder works normally on that account
With the assistance of phone support, gone in and deleted caches, pref lists, etc
Reinstalled the OS from recovery mode

I'm out of ideas. I am reluctant to restore from a recent back up until I have no other options.

iMac 21.5" 4K, macOS 10.15

Posted on Apr 13, 2020 12:44 PM

Top-ranking reply

Level 1

59 points

Posted on Apr 13, 2020 12:50 PM

Try accessing Finder from Safe Mode. This allows you Mac to check itself for issues.

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