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User profile for user: batool98
batool98 Author
User level: Level 1
4 points

iphone screen is black but the device is working

I was using my iPhone as usual and suddenly the screen turned green and then black, I can hear that the phone is working when I plug the charger and siri is working too but the screen is all in black and I can't open or shut the device off. what do you think the problem is and what should I do?

iPhone XS Max, iOS 13

Posted on Apr 14, 2020 7:07 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,672 points

Posted on Apr 15, 2020 1:33 AM

  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,672 points

Apr 15, 2020 1:33 AM in response to batool98

  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

Reply

iphone screen is black but the device is working

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