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Level 1

8 points

Reset phone, photos lost

I recently reset my wife's iphone, but it seems her photos was never backed up.

Is there any way I can recover the lost photos?

Posted on Apr 15, 2020 1:53 AM

Top-ranking reply

Community+ 2024

Level 10

414,006 points

Posted on Apr 15, 2020 2:59 AM

I am not sure how did you reset? Was it by deleting all photos and data? Which backup iTunes or iCloud?

iCloud backup doesn’t include information already stored in iCloud, like Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos*, Health data, call history, and files you store in iCloud Drive.

*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.

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