You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Pencil not working

My brand new Apple Pencil, only used about a week, is not working. I’m charging it but can’t really tell if it’s changed or not? How can you tell? What can I do?

iPad, iPadOS 13

Posted on Apr 15, 2020 3:07 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 15, 2020 7:26 PM

Make sure the tip of the Pencil is screwed on securely.


Then, tap, scroll down, read and follow all troubleshooting tips in this Apple Website support link for Apple Pencil, below.


Use Apple Pencil with your iPad or iPad Pro - Apple Support


Also, I suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.


https://www.apple.com/contact/


OR


https://support.apple.com/en-us/HT201232



Best of Luck to You!

1 reply
Question marked as Top-ranking reply

Apr 15, 2020 7:26 PM in response to Bluebirdspudnut

Make sure the tip of the Pencil is screwed on securely.


Then, tap, scroll down, read and follow all troubleshooting tips in this Apple Website support link for Apple Pencil, below.


Use Apple Pencil with your iPad or iPad Pro - Apple Support


Also, I suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.


https://www.apple.com/contact/


OR


https://support.apple.com/en-us/HT201232



Best of Luck to You!

Apple Pencil not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.