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Having updated to Catalina 10.15.4 I no longer can used a Bose Soundlink Air 20/30. Bose tells me that they no longer offer drivers to compensate. This good speaker is, after only five year, no longer useful for wifi connection. A workaround, Anker Soundsync, works, receiving wifi and producing audio for the hifi system. The signal is weak. Is there any other workaround possible?
iMac with Retina 5K display, macOS 10.15
Correct, Bose should be updating their own products to work with other updated products on the market, instead of just worrying about how to get new money from new customers.
I had a similar issue with Bose and will not buy any more of their products, regardless of how much they try to hype their products.
Customer service should be job one.
Correct, Bose should be updating their own products to work with other updated products on the market, instead of just worrying about how to get new money from new customers.
I had a similar issue with Bose and will not buy any more of their products, regardless of how much they try to hype their products.
Customer service should be job one.
I certainly shall. The only claim I am putting forth is that Bose be aware of the situation as well as others who might have been disappointed by rapid obsolescence. Admittedly, I can cope, using a device called "Soundsync" that receives the wifi signal from my iMAC and delivers an analogical signal to the speaker in AUX mode.
It is useful to know that someone else is having trouble with a Bose product connected to a mac device. I fear there is no solution, except one I am pursuing with lawyers in a consumer association.
No. I called Bose (I'm in Italy) and they said that the driver for the SoundLink 20/30 did not exist. It seems to have to do with upgrading to Catalina (which went from 32 to 64 Bytes). In another computer with Mojave, I haven't got that computer to recognize the presence of the speaker, when I attempt to install it on that one. The speaker in question was purchased in 2015 (at a Macintosh store here in Rome)-
I agree, its unconscionable. Of course customers are going to be updating macOS software for security concerns and Bose should stand behind their products with updated software. That this how they built their reputation in the first place.
Have you sorted your issue? I've an issue with Bose revolve plus and Catalina
Hi there, yes, this does seem to be a Catalina issue. I can't yet find a solution.
Please let us know your progress.
How can this be a Catalina issue, if Bose is not willing to update their own product?
That is Boses responsibility, not any other manufacturer.
Do you work for Apple?
jack Eames wrote:
Do you work for Apple?
No, do you work for Bose?
Not at all...
Mac and bose Soundlink
