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I can’t hear anything when I do a call and they can’t hear me.the speakers are running and the sound is ok with YouTube or any other videos. But i can’t hear anything during a call except through The FaceTime

I have iPhone 7, I can’t hear anything when I do a call and they can’t hear me.the speakers are running and the sound is ok with YouTube or any other videos. But i can’t hear anything during a call except through The FaceTime. How I can solve this problem please?

i can’t repair right now or by a new product due to the pandemic situation.

Posted on Apr 18, 2020 2:07 AM

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Question marked as Top-ranking reply

Posted on Apr 18, 2020 2:08 AM

This seems like your carrier issue, Contact your Carrier (Cellular Service Provider) The agency who issued the SIM to you.


Call Failed or Dropped Calls / Disconnecting / Muted Calls

In telecommunications, a dropped-call / Auto Disconnecting Calls / Call-Failed Muted conversation are mainly due to technical reasons / fault at the carrier's end. At times the calls are cut off before the speaking parties had finished their conversation and before one of them had hung up (dropped calls or Call Failed or Auto Disconnection or muted calls).


Few Reasons Your device Keeps Muting / Dropping / Disconnecting Calls or encounter Call Failed.

  • Your Signal Is Weak.
  • It's Raining (Cats & Dog)
  • The Cell Tower Is Overloaded / Heavy Traffic (Telecommunication)
  • You've Misunderstood Your Signal Strength
  • You are moving and the signal weakens while changing from one tower to another


Options Are...


1 reply
Question marked as Top-ranking reply

Apr 18, 2020 2:08 AM in response to nadeen288

This seems like your carrier issue, Contact your Carrier (Cellular Service Provider) The agency who issued the SIM to you.


Call Failed or Dropped Calls / Disconnecting / Muted Calls

In telecommunications, a dropped-call / Auto Disconnecting Calls / Call-Failed Muted conversation are mainly due to technical reasons / fault at the carrier's end. At times the calls are cut off before the speaking parties had finished their conversation and before one of them had hung up (dropped calls or Call Failed or Auto Disconnection or muted calls).


Few Reasons Your device Keeps Muting / Dropping / Disconnecting Calls or encounter Call Failed.

  • Your Signal Is Weak.
  • It's Raining (Cats & Dog)
  • The Cell Tower Is Overloaded / Heavy Traffic (Telecommunication)
  • You've Misunderstood Your Signal Strength
  • You are moving and the signal weakens while changing from one tower to another


Options Are...


I can’t hear anything when I do a call and they can’t hear me.the speakers are running and the sound is ok with YouTube or any other videos. But i can’t hear anything during a call except through The FaceTime

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