Question marked as Top-ranking reply User profile for user: LotusPilot LotusPilot Community+ 2025 User level: Level 10 294,838 points Apr 19, 2020 12:23 PM in response to Margie1973 You’ll need to follow this process:https://support.apple.com/en-gb/HT204306 Show more Less Upvote if this is a helpful reply Downvote if this reply isn’t helpful Reply Link