You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iPhone 11 is frozen while updating

What do I do I have no access to my phone and it has been updating over 10 hours and it is frozen.


iPhone 11, iOS 13

Posted on Apr 19, 2020 1:25 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 19, 2020 2:27 PM

If your iPhone is stuck on the Apple logo - Apple Support


Force restart iPhone - Apple Support ⬅︎ try this...


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support ⬅︎ see this...

1 reply
Question marked as Top-ranking reply

Apr 19, 2020 2:27 PM in response to mena67

If your iPhone is stuck on the Apple logo - Apple Support


Force restart iPhone - Apple Support ⬅︎ try this...


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support ⬅︎ see this...

my iPhone 11 is frozen while updating

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.