I’m having this exact issue too ever since updating my phone. I’ve tried everything.
It seems to be a hardware / update issue Australian purchased phones should be repaired under extended warranty for this problem
I contacted Apple support and spoke to a senior advisor (some of transcript below) Have contacted Aussie Apple store following the below advise and they basically said bad luck, phone is from overseas, and wont be covered!!
https://support.apple.com/iphone-7-no-service I can relate to this if it just stopped working, however, I have not had a problem with the phone until this latest IOS Update.. failed on reloading, now phone is an ipod.
Have tried to contact Apple support again but are not operating at this time. Will try again and update here.
Looks like its no more Apple products for me
.apple
Where
was the phone purchased at?
·me
7:49 PM
From
Ebay Australia, have tried to look for original purchase receipt through ebay,
however, could not get that far back
· apple
7:50 PM
Not
a problem. What is your postal code?
· me
25xx
· apple
And last but not
least you tried a recovery mode update?
· apple
If not its ok, we
are still going to want to go over hardware related options.
· me
7:53 PM
yes
, did this with the Apple operator a few days ago, phone worked for a couple of
hours then lost signal and received mob up fail message again
· apple
Yep it sounds like
it may be suffering from the extended repair extension program we have but we
would need to get it inspected to make sure.
me:
Just
reading here about country of origin .. purchased through ebay OZ, delivery did
take a while.. would that matter if it came from elsewhere?
· apple
It does which is why
you want to let them know the model first you are bringing in.
· apple
It only matters for
the service provider and i can explain why.
·
8:07 PM
Apple
Authorized Service Providers are individually owned businesses certified to
service products from that region or country. So if the product is from a
different country or region they can decline service and may contact us. Where
as the Apple Retail Stores are owned by us so we usually have the parts and
replacements for multiple countries there.
·
But yeah if the
Apple Authorized Service Provider declines we would still have you covered when
the retail stores reopen.
·
What they would be
doing is making sure it qualifies for that extension program and if it does
they would usually repair or replace for free.
Usually
being the Repair Extension Programs are publicly known the service providers
usually don’t push back on those.
·
But if they do thats
why i emailed you the case number. If needed we can get a phone advisor to
reach out to them.
· me
ok Thanks
