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filippo148 Author

Level 1

4 points

Overheat

My new IPhone 11pro max overheat when I use it and when I charge it. Is this normal or it can be a factory defect?

iPhone 11 Pro Max, iOS 13

Posted on Apr 21, 2020 2:30 PM

Top-ranking reply

Pactricia666

Level 6

12,814 points

Posted on Apr 21, 2020 2:51 PM

Try checking your iPhone's Battery and Performance by clicking on the Apple Support link provided: iPhone Battery and Performance

If your device performance has been impacted by an aged battery and you would like to get help with a battery replacement, contact Apple Support for service options.

Hope it helps!

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Overheat

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