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iPhone 10 crashed

My iPhone 10 has crashed and won’t turn on or off. It shows apple logo and black screen. I have tried everything nothing works. It’s memory was full and software wasn’t updated. Is there a way to recover pictures from the phone. It was backups on iCloud. Please help:(

iPhone X, iOS 12

Posted on Apr 24, 2020 2:07 PM

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Question marked as Top-ranking reply

Posted on Apr 24, 2020 2:21 PM

From If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support:

If your device won't move past the Apple logo or doesn't respond, learn what to do.


You photos should still be in your iCloud backup (if you were not using iCloud Photo Library) regardless of the state of your iPhone. Just don't over-write the backup until you restore your iPhone from that backup (if needed).

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


2 replies
Question marked as Top-ranking reply

Apr 24, 2020 2:21 PM in response to ayesha282

From If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support:

If your device won't move past the Apple logo or doesn't respond, learn what to do.


You photos should still be in your iCloud backup (if you were not using iCloud Photo Library) regardless of the state of your iPhone. Just don't over-write the backup until you restore your iPhone from that backup (if needed).

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


iPhone 10 crashed

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