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I am not able to see iPhone in iTunes when connected

I had just uninstalled and reinstalled my iTunes on my Windows 10. Now when I plug in my iPhone 8 into my Windows 10, the picture of the battery on my iPhone turns green and the lightning bolt shows up in it, and a sound comes on in Windows. All this tells me my iPhone is connected and charging, but the button in iTunes that allows me access to my iPhone from iTunes does not show up.

Windows, Windows 10

Posted on Apr 25, 2020 1:58 PM

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Question marked as Top-ranking reply

Posted on Apr 25, 2020 5:05 PM

I tried, but it said I couldn't install it because there is still an account on my PC that has the Microsoft Store version of iTunes installed, and I didn't think I had any other accounts on my PC.


In any case, I uninstalled iTunes and reinstalled it from Microsoft Store, and that seemed to have fixed the problem.


Thank you for your help.

6 replies
Question marked as Top-ranking reply

Apr 25, 2020 5:05 PM in response to turingtest2

I tried, but it said I couldn't install it because there is still an account on my PC that has the Microsoft Store version of iTunes installed, and I didn't think I had any other accounts on my PC.


In any case, I uninstalled iTunes and reinstalled it from Microsoft Store, and that seemed to have fixed the problem.


Thank you for your help.

I am not able to see iPhone in iTunes when connected

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