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Apple id lost phone is locked

I have iphone 7. A new software has been installed and the phone is totally locked. They need the apple id and the password and we totally forgot both since it was an old phone for my mom. Any help?

Posted on Apr 30, 2020 10:45 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 30, 2020 10:49 AM

See if you can recover the ID/password.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            


if you/she is the original owner, contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport

4 replies
Question marked as Top-ranking reply

Apr 30, 2020 10:49 AM in response to hiba132

See if you can recover the ID/password.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            


if you/she is the original owner, contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport

Apple id lost phone is locked

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