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Deactivated account

Whenever I try to update my apps or download a new app my phone says that my account has been deactivated from the AppStore and the iTunes Store and I can’t figure out how to fix it. Pls help.

iPhone 11, iOS 13

Posted on May 1, 2020 2:51 PM

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Question marked as Top-ranking reply

Posted on May 1, 2020 3:22 PM

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.


More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support


Hope this helps!

1 reply
Question marked as Top-ranking reply

May 1, 2020 3:22 PM in response to Tina_bean18

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.


More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support


Hope this helps!

Deactivated account

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