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Macbook Pro built-in keyboard disconnected when I open laptop

I am running MacOS Catalina 10.15.4 on my 2019 Macbook Pro.


Often, when I open my laptop, the keyboard and trackpad are unresponsive. When it happens, I have to close my laptop for several seconds, and when I open it back up, the keyboard and trackpad usually work again. If I don't close the laptop, a window will pop up after 15-30 seconds that says "Bluetooth keyboard setup. There isn't a keyboard connected."


This is increasingly and consistently happening, so if you have a solution it would be much appreciated.

MacBook Pro 13”, 10.15

Posted on May 2, 2020 1:29 AM

Reply
Question marked as Top-ranking reply

Posted on May 2, 2020 6:12 AM

CraftyApple wrote:

I am running MacOS Catalina 10.15.4 on my 2019 Macbook Pro.

Often, when I open my laptop, the keyboard and trackpad are unresponsive. When it happens, I have to close my laptop for several seconds, and when I open it back up, the keyboard and trackpad usually work again. If I don't close the laptop, a window will pop up after 15-30 seconds that says "Bluetooth keyboard setup. There isn't a keyboard connected."

This is increasingly and consistently happening, so if you have a solution it would be much appreciated.



It has the sound of a cable connection problem...


You can Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

and

Try resetting the SMC https://support.apple.com/en-us/HT201295



If your Apple keyboard doesn't work - Apple Support https://support.apple.com/en-us/HT204540



If no resolve In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


Call (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE.



See if you qualify—https://support.apple.com/keyboard-service-program-for-mac-notebooks



Similar questions

8 replies
Question marked as Top-ranking reply

May 2, 2020 6:12 AM in response to CraftyApple

CraftyApple wrote:

I am running MacOS Catalina 10.15.4 on my 2019 Macbook Pro.

Often, when I open my laptop, the keyboard and trackpad are unresponsive. When it happens, I have to close my laptop for several seconds, and when I open it back up, the keyboard and trackpad usually work again. If I don't close the laptop, a window will pop up after 15-30 seconds that says "Bluetooth keyboard setup. There isn't a keyboard connected."

This is increasingly and consistently happening, so if you have a solution it would be much appreciated.



It has the sound of a cable connection problem...


You can Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

and

Try resetting the SMC https://support.apple.com/en-us/HT201295



If your Apple keyboard doesn't work - Apple Support https://support.apple.com/en-us/HT204540



If no resolve In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


Call (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE.



See if you qualify—https://support.apple.com/keyboard-service-program-for-mac-notebooks



May 2, 2020 9:18 AM in response to CraftyApple

I thought I was the only one going crazy, but I can assure you I'm going through same thing, except it's happening during the normal use, not open opening the macbook. The pad and keyboard simply freeze for "no reason". This must be Catalina as I had no issues while being on Mojave 2-3 weeks ago. Now I see it almost daily. Same macbook pro model.

Macbook Pro built-in keyboard disconnected when I open laptop

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