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User profile for user: fondar3
fondar3 Author
User level: Level 1
8 points

Canceling subscriptions from lost or stolen phones

Hi Guys, I don't know if Apple monitors but we are all having to deal with COVID 19 and for me to have to continue to call support (that is when they were live people) now chats that say you will be on in 2 minutes and that never happens. But, for 3 years my daughter's phone has been gone and I am still receiving a monthly fee out of my account. The cc company will not issue me a new card because of my obligation with Apple.



[Edited by Moderator]

Posted on May 5, 2020 9:36 AM

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User profile for user: donv_the_ghost
donv_the_ghost
User level: Level 9
50,942 points

Posted on May 5, 2020 9:41 AM

Check out your subscriptions here View, change, or cancel your subscriptions https://support.apple.com/en-euro/HT202039.


If you have a problem with an a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also may be able to get Apple telephone support for help in solving the problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

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User profile for user: donv_the_ghost
donv_the_ghost
User level: Level 9
50,942 points

May 5, 2020 9:41 AM in response to fondar3

Check out your subscriptions here View, change, or cancel your subscriptions https://support.apple.com/en-euro/HT202039.


If you have a problem with an a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also may be able to get Apple telephone support for help in solving the problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

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Canceling subscriptions from lost or stolen phones

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