app store not responding

Hello steviepeee,

Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to use the App Store on your Mac, as it doesn't open as expected. First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing.

Disk Utility for Mac: Repair a disk using Disk Utility

Next, use safe mode to start up your Mac as it does the following things:

• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files

Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.

How to use safe mode on your Mac

Graphics performance limited in macOS Recovery, safe mode, or Guest User mode

Cheers!

Thanks for replying, steviepeee, and that additional info, it really helps! Since you don't have this issue in a new user, please see these steps on how to log out of your Apple ID in the App Store app on your Mac:

"Open the App Store.

If you're signed out, click Sign In and enter your updated Apple ID and password.

If you're signed in with your previous Apple ID, choose Store > Sign Out, then click Sign In and enter your updated Apple ID and password."

What to do after you change your Apple ID or password

You can also see if this is related to things that open when you log into your user account, like security software that could cause this issue, and here is more info:

If your Mac has a blue screen or other startup problems

Have a great day and thanks for using the Apple Support Communities!