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How do I reset a broken phone?

My old iphone X got water damage. I received my replacement phone via Asurion insurance and now need to send my old one in. How do i reset old phone to factory if i can't see screen and it won't hook up to my laptop? Phone rings and vibrates, but the screen is black.

iPhone X, iOS 13

Posted on May 10, 2020 11:42 AM

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Question marked as Top-ranking reply

Posted on May 10, 2020 11:45 AM

Remote wipe via iCloud.

Failing that, either physically destroy it and forgo the trade-on, or assume it’ll get reset when it arrives at Apple.

2 replies

How do I reset a broken phone?

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