Unrecognised password for Apple ID on a new Macbook Air

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Unrecognised password for Apple ID on a new Macbook Air

Just bought a new MacBook Air to replace an existing MacBook Air that I am giving to my Daughter. When trying to set up my new MacBook the App Store asked me to adopt 5 Apps (standard Apple apps). The App Store then asked me to enter my User Name and Password to verify the process. I did this and got a message saying it was not correct. I have tried several times without success and have tried changing my password - again without success. Everything still works okay on my ole machine. Any ideas?

MacBook Air 13", macOS 10.15

Posted on May 11, 2020 6:03 PM

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Answer 1

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HairyDad Author

Level 1

15 points

May 12, 2020 5:50 PM in response to Eric Root

Thanks Eric. Ended up contacting Apple Support and found it was an issues with the system software version being more recent than the Apps recognised. I had to delete the Apps and then reinstall them which fixed the issue.

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