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So this may have happened after the Recent upgrade of IOS.13.4. My music on my iPhone doesn’t want to play from my Library, but will play on my iPad. Also when I go into Search for music in Apple Music it comes up with a message : “This Apple ID is only valid for use in the UK Store”, which is strange as. the region is UK but is fine on my iPad.
Can anyone help? Thanks.
iPhone XS, iOS 13
Hey there JulietteN65,
Thanks for reaching out to Apple Support Communities. I understand you’re having issues using Apple Music as expected on your iPhone. I’ll be happy to help.
I know you mentioned recently updating iOS. Just to be sure, the latest version is 13.4.1, not 13.4. If you haven’t already, install the latest update and try again.
If that doesn’t help, force close the Music app on your iPhone and then go to Settings > Music and turn off Sync Library and Show Apple Music. Just as a heads up, that last step will remove any songs you’ve downloaded to your iPhone and you’ll need to download them again. From there, go to Settings > Your Name > iTunes & App Stores and tap on your Apple ID, then Sign Out. After successfully signing out, delete the Music app and restart your iPhone:
Sign back into iTunes & App Store settings, download the Music app, and turn on Sync Library and Show Apple Music. Try using your Music app and see if the issue is resolved.
Regards.
Hey there JulietteN65,
Thanks for reaching out to Apple Support Communities. I understand you’re having issues using Apple Music as expected on your iPhone. I’ll be happy to help.
I know you mentioned recently updating iOS. Just to be sure, the latest version is 13.4.1, not 13.4. If you haven’t already, install the latest update and try again.
If that doesn’t help, force close the Music app on your iPhone and then go to Settings > Music and turn off Sync Library and Show Apple Music. Just as a heads up, that last step will remove any songs you’ve downloaded to your iPhone and you’ll need to download them again. From there, go to Settings > Your Name > iTunes & App Stores and tap on your Apple ID, then Sign Out. After successfully signing out, delete the Music app and restart your iPhone:
Sign back into iTunes & App Store settings, download the Music app, and turn on Sync Library and Show Apple Music. Try using your Music app and see if the issue is resolved.
Regards.
Thank you! I did in fact call Apple support. All sorted. Thank you MoonJ.
My music is playing up on my iphone.
