You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro black screen issue

My MacBook shows black screen when turned on. I have done SMC & PRAM reset but still no change. Although, my MacBook works well with external display. Any advise on how to resolve this issue.

MacBook Pro 13", macOS 10.15

Posted on May 12, 2020 4:01 PM

Reply
Question marked as Top-ranking reply

Posted on May 12, 2020 5:01 PM

It seems the built-in Display Assembly is defective and needs to be repaired. If Apple Stores or AASPs are not open in your region, then click on the "Contact Support" link at the top right of this page to see your options. In some regions it may be possible to mail the laptop to Apple for the repair.


Also see if you qualify for this free Apple backlight repair program:

https://support.apple.com/13-inch-macbook-pro-display-backlight-service


FYI, here is a list of all the current publicly acknowledge free repair programs for various Apple products (some have multiple programs):

https://support.apple.com/exchange_repair

5 replies
Question marked as Top-ranking reply

May 12, 2020 5:01 PM in response to vostephens

It seems the built-in Display Assembly is defective and needs to be repaired. If Apple Stores or AASPs are not open in your region, then click on the "Contact Support" link at the top right of this page to see your options. In some regions it may be possible to mail the laptop to Apple for the repair.


Also see if you qualify for this free Apple backlight repair program:

https://support.apple.com/13-inch-macbook-pro-display-backlight-service


FYI, here is a list of all the current publicly acknowledge free repair programs for various Apple products (some have multiple programs):

https://support.apple.com/exchange_repair

MacBook Pro black screen issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.