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So my mom gave me an IPAD of hers that her and her ExBoyfriend shared. Well upon them splitting up and him moving out he locked the DeskTop and IPAD with a password. We do not know the password to unlock either one. Is there a way to restart or unlock the iPad?
If the iPad passcode is forgotten, or the iPad is disabled, you’ll need to follow this:
https://support.apple.com/en-gb/HT211078
If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If the iPad passcode is forgotten, or the iPad is disabled, you’ll need to follow this:
https://support.apple.com/en-gb/HT211078
If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If the screen shows disabled, you could restore the phone, but if it was set up by the ex, you would not have the information to activate the device. It would lock with Activation Lock, and without his Apple ID and password, you will not be able to unlock it and it will be useless. If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
What exactly are you seeing on the screen of the iPad? Does the screen show Disabled, or are you seeing a screen about Activation Lock? Did your mother purchase this iPad, was it activated with her Apple ID, and does she have the original receipt?
They purchased it together but she is not Into tech so he set everything up and I’m sure he used his info. He used it mostly for his music production. She does not have the receipt either .
And yes the screen says disabled
Ok thank you!
You're welcome.
IPAD locked!
