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Hi, my podcast of 5 years has now disappeared from itunes. I have tried to reconnect and receive the can't parse your feed message but no other information. Here is my feed. It states the logo but it hasn't changed
https://feed.podbean.com/swtvrpodcast/last1/feed.xml
Many thanks!
Make sure to contact Podcasts Support rather than the normal Apple Support, who don't deal with podcasting. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page. If you can get them to describe the nature of the problem post it here and I'll have another look.
Incidentally, CastFeedValidator, Podbase, and FeedValidator all pass the feed as valid, though it's suggested you should add a sub-category to your category. You should choose from those in this list:
https://help.apple.com/itc/podcasts_connect/#/itc9267a2f12
However this in itself shouldn't cause the feed to be problematic.
Make sure to contact Podcasts Support rather than the normal Apple Support, who don't deal with podcasting. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page. If you can get them to describe the nature of the problem post it here and I'll have another look.
Incidentally, CastFeedValidator, Podbase, and FeedValidator all pass the feed as valid, though it's suggested you should add a sub-category to your category. You should choose from those in this list:
https://help.apple.com/itc/podcasts_connect/#/itc9267a2f12
However this in itself shouldn't cause the feed to be problematic.
Podcasts Connect is saying 'Prepared for submission' so you should be able to submit it anew. 'Can't parse your feed' means that there is an error in the coding which renders the feed unreadable - an example is an '&' by itself or the use of 'curly quotes' - either will wreck a feed: but you don't appear to have any such problems. You may have fallen over some sort of glitch.
Thank you. Although I’ve changed nothing I can now submit for validation but get an error in an email a minute later which basically tells me nothing other than to fix the issue and try again. I’ll email
apple support.
Can't parse your feed
