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Frozen screen while using app

Why would my daughters iPad just randomly freeze in the middle of using one of her apps? She was right beside me & did nothing wrong it won’t reset or turn off & wont hook up to my Mac. Im not sure what else to do & she is so upset.

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on May 20, 2020 7:58 PM

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Question marked as Top-ranking reply

Posted on May 20, 2020 8:51 PM

Hello,


Please refer to the following Apple Support document.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

1 reply

Frozen screen while using app

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