You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I forgot my security questions . How do I reset again ?

I forgot my security questions . How do I reset again ?

Posted on May 24, 2020 9:45 PM

Reply
Question marked as Top-ranking reply

Posted on May 25, 2020 4:18 AM

It sounds to me like you won't be able unable to answer your security questions successfully. So see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

From the above document, note that: "Apple takes the security of your information very seriously. That's why we use security questions to help verify that you're the only person who can access or make changes to your account. If you forgot your answers, use these steps to verify your identity, then reset your security questions."

 

Thus, being able to answer your security questions satisfactorily is critical. See Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, given that you are unable to answer your security questions satisfactorily, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase from an authorized Apple seller of a pertinent device with its serial number on it).

 

 If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating

circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/)

if you want.

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through

the options to find the best support option.

3 replies
Question marked as Top-ranking reply

May 25, 2020 4:18 AM in response to nguyentuan0701

It sounds to me like you won't be able unable to answer your security questions successfully. So see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

From the above document, note that: "Apple takes the security of your information very seriously. That's why we use security questions to help verify that you're the only person who can access or make changes to your account. If you forgot your answers, use these steps to verify your identity, then reset your security questions."

 

Thus, being able to answer your security questions satisfactorily is critical. See Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, given that you are unable to answer your security questions satisfactorily, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase from an authorized Apple seller of a pertinent device with its serial number on it).

 

 If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating

circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/)

if you want.

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through

the options to find the best support option.

Jun 23, 2020 12:52 PM in response to bashe36

If you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will help. 


Apple ID - If you forgot the answers to your Apple ID security questions.      


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn't always load)  


Get Support    Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport



I forgot my security questions . How do I reset again ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.