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what if you don't have a trusted phone number to unlock your account

can you help because in trying to update my apps and i cant with out my trusted apple id but i got a new number and so i forgot it


iPhone 11, iOS 13

Posted on May 27, 2020 11:04 AM

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Question marked as Top-ranking reply

Posted on May 27, 2020 11:10 AM

Here is what the folks from Apple publish:

If you forgot your Apple ID password - Apple Support


At the end of that is the following:


Get more help


2 replies
Question marked as Top-ranking reply

May 27, 2020 11:10 AM in response to jaquian

Here is what the folks from Apple publish:

If you forgot your Apple ID password - Apple Support


At the end of that is the following:


Get more help


May 27, 2020 11:15 AM in response to jaquian

See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

“Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].” A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.

 

“If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:

 

And, you may need to see Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921

 

“Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. “After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access.” … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.”

what if you don't have a trusted phone number to unlock your account

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