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Icloud accidentally locked

Hello,

I'm trying to help a good friend of mine - he forgot the APPLE ID password and accidentally locked his iPhone and ICLOUD.

I tried resetting in this link - https://iforgot.apple.com/password/verify/appleid?returnUrl=https%3A%2F%2Fwww.icloud.com%2F

But the phone number that updated in ICLOUD is an old number and we do not have that number.

Is there another way to reset ICLOUD?

If not - how do I unlock the iPhone and connect with a new APPLEID?


Thanks in advance

Yamin

Posted on May 31, 2020 10:24 AM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2020 11:16 AM

If you create/use a new Apple ID, you will lose access to some of your data and the purchases made with your existing Apple ID. 


See if you can get an email option.


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password        


If they have 2 Factor Authentication enabled, they can do account recovery.


Apple ID - Recover your Apple ID with two-factor authentication account recovery.       



2 replies
Question marked as Top-ranking reply

May 31, 2020 11:16 AM in response to orbachyas

If you create/use a new Apple ID, you will lose access to some of your data and the purchases made with your existing Apple ID. 


See if you can get an email option.


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password        


If they have 2 Factor Authentication enabled, they can do account recovery.


Apple ID - Recover your Apple ID with two-factor authentication account recovery.       



Icloud accidentally locked

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