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We don’t have sufficient information to reset your security questions

We don’t have sufficient information to reset your security questions


how do i fix it


iPod shuffle (4th Gen)

Posted on Jun 2, 2020 5:13 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2020 5:26 PM

 contact Apple ID Support. Based on multiple posts I have read, they may not be willing to help. See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      




1 reply
Question marked as Top-ranking reply

Jun 2, 2020 5:26 PM in response to gll52

 contact Apple ID Support. Based on multiple posts I have read, they may not be willing to help. See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      




We don’t have sufficient information to reset your security questions

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