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Billing method

I got an email from Apple saying there was a problem with my billing method and it referenced #DO2-3899797-6592224. Is there a problem with my billling method or is this a scam?

iPhone 7 Plus, iOS 11

Posted on Jun 3, 2020 5:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 3, 2020 5:49 AM

We don't have the specific information needed to answer your question precisely.


Does #DO2-3899797-6592224 mean anything to you? See See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005.


Did the email threaten anything? If yes, it was a scam?


If nothing I have said, makes sense to you, then you may have been scammed.


Especially compare your email to what Eric Root says about Apple emails below in deciding if you were scammed. And,


Is it possible that you gave potentially damaging information to someone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.

 

Is it possible that you gave you Apple ID password to a scammer? If yes, then 

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

To be proactive, learn about phishing, scams, and Apple practices, etc., see:

 

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

 

This scam related information from Apple including reporting scams to Apple see Avoid phishing

emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

How to identify scams related to purported apple notifications—per Eric Root.

 

“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”


3 replies
Question marked as Top-ranking reply

Jun 3, 2020 5:49 AM in response to 3MichaelBoyd

We don't have the specific information needed to answer your question precisely.


Does #DO2-3899797-6592224 mean anything to you? See See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005.


Did the email threaten anything? If yes, it was a scam?


If nothing I have said, makes sense to you, then you may have been scammed.


Especially compare your email to what Eric Root says about Apple emails below in deciding if you were scammed. And,


Is it possible that you gave potentially damaging information to someone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.

 

Is it possible that you gave you Apple ID password to a scammer? If yes, then 

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

To be proactive, learn about phishing, scams, and Apple practices, etc., see:

 

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

 

This scam related information from Apple including reporting scams to Apple see Avoid phishing

emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

How to identify scams related to purported apple notifications—per Eric Root.

 

“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”


Billing method

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