You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I bought a phone from someone who didn’t remove activation lock is the device a paperweight or can I reset and restore it

I bought a phone rhAt has an activation lock and I can’t get the owner to unlock it. Is it possible to do anything

iPhone 8 Plus

Posted on Jun 4, 2020 8:22 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 4, 2020 8:38 PM

You will need the previous owner's credentials to remove the Activation Lock. Without that, your are right, it is a paperweight.


Axel F.

1 reply

I bought a phone from someone who didn’t remove activation lock is the device a paperweight or can I reset and restore it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.