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Apple ID locked

My mum gave me this phone 6 months back - so must still be linked to her Apple ID.


When trying to sign in to Apple I tried the password I thought it was and tried too many times as it has locked me out.


to change password I have to know the phone number originally used to create Apple ID. But it is not my number and my mum can’t remember her old number.


is there any way to get past this it seems to not give any options apart from the phone number stage so I’m a bit stuck and still locked out?


Thabk you

iPhone 7, iOS 13

Posted on Jun 7, 2020 11:38 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 8, 2020 3:09 AM

This discussion pertains to activation lock; all iDevice possibilities are covered belowSo, if your activation lock problem is solvable, then this discussion will give you your solution.Note that no one here is authorized to provide instructions for removing activation lock and that activation lock is a theft deterrent system. 

 

See Turn off Activation Lock https://support.apple.com/en-us/HT201441See this heading If you erased your own device. It says: "If you don't sign out of iCloud before you put your device in recovery mode and restore, it might remain in Activation Lock.” That means you need to enter the same Apple ID and password that was used when the device was last set up.

 

Use forgot your Apple ID or your Apple ID password to recover the needed credentials if you don't know them.

 

If you have iOS 11 or later and your account is protected with two-factor authentication, you can turn off Activation Lock with your device Passcode. Tap Unlock with Passcode, then tap Use Device Passcode."

_________

 

Note that no one but the person that last set up the device will be successful in following the above instructions. So, if you are not that person, you will need to get the required password from the person that last set it up.

 

If you are the last person that set it up and can't follow the instructions successfully, then you will need to contact Apple Support and present your original purchase receipt for a pertinent device from an authorized Apple seller with the device’s serial number on it.

 

If you have the receipt, then you can use the support options below in trying to solve your problem. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your problem. In this case, you can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

2 replies
Question marked as Top-ranking reply

Jun 8, 2020 3:09 AM in response to Kheap17

This discussion pertains to activation lock; all iDevice possibilities are covered belowSo, if your activation lock problem is solvable, then this discussion will give you your solution.Note that no one here is authorized to provide instructions for removing activation lock and that activation lock is a theft deterrent system. 

 

See Turn off Activation Lock https://support.apple.com/en-us/HT201441See this heading If you erased your own device. It says: "If you don't sign out of iCloud before you put your device in recovery mode and restore, it might remain in Activation Lock.” That means you need to enter the same Apple ID and password that was used when the device was last set up.

 

Use forgot your Apple ID or your Apple ID password to recover the needed credentials if you don't know them.

 

If you have iOS 11 or later and your account is protected with two-factor authentication, you can turn off Activation Lock with your device Passcode. Tap Unlock with Passcode, then tap Use Device Passcode."

_________

 

Note that no one but the person that last set up the device will be successful in following the above instructions. So, if you are not that person, you will need to get the required password from the person that last set it up.

 

If you are the last person that set it up and can't follow the instructions successfully, then you will need to contact Apple Support and present your original purchase receipt for a pertinent device from an authorized Apple seller with the device’s serial number on it.

 

If you have the receipt, then you can use the support options below in trying to solve your problem. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your problem. In this case, you can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

Jun 8, 2020 6:50 AM in response to Kheap17

if your mum is the original owner, have her contact Apple. Apple can remove the Activation Lock if provided the required paperwork. She can either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



Apple ID locked

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