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cannot sync iPhone 7 with itunes

I have an iPhone 7plus that will not sync with iTunes. When I select playlists to sync or apply, it goes through the motions but nothing is transferred. I should mention that it had been working for years, but just stopped in the last month or so. I've updated iTunes, the iOS on my phone, but still nothing.

iPhone 7 Plus, iOS 13

Posted on Jun 11, 2020 3:56 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 11, 2020 4:39 AM

Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]

You haven't mentioned whether you have a PC or Mac


Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

For your Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...


If you are experiencing an issue not listed here, contact support

2 replies
Question marked as Top-ranking reply

Jun 11, 2020 4:39 AM in response to JTHampton1

Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]

You haven't mentioned whether you have a PC or Mac


Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

For your Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...


If you are experiencing an issue not listed here, contact support

cannot sync iPhone 7 with itunes

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