You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail not working

i have 3 pc mac pro the mail work in two very good but in laptop mail don't work

and send me this massage

" connection to the server"imp.mail.com" on default ports time out"



[Re-Titled by Moderator]


MacBook

Posted on Jun 11, 2020 5:37 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 11, 2020 1:30 PM

Hi, have you changed your eMail password lately?


Works sometimes even if you haven’t


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.


If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.


The receiving email ports are:

 

IMAP is port 143

IMAP-SSL is port 993

POP is port 110

POP-SSL is port 995

Outgoing ports are...

SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

2 replies
Question marked as Top-ranking reply

Jun 11, 2020 1:30 PM in response to ehabmilad

Hi, have you changed your eMail password lately?


Works sometimes even if you haven’t


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.


If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.


The receiving email ports are:

 

IMAP is port 143

IMAP-SSL is port 993

POP is port 110

POP-SSL is port 995

Outgoing ports are...

SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

Mail not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.