You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I just did the new update on my Mac and it won't let me sign in to my Apple ID anymore. I can't get into the App Store. It is asking for my Apple ID and when I try to sign in it says error occurred. Any help getting in would be great.
MacBook Pro 13″, macOS 10.15
Maybe this read will help. If you can't connect to the App Store, iTunes Store, or other Apple services https://support.apple.com/en-us/HT201400. The document may be helpful generally in regard to your problem, but, perhaps especially so if the error you saw was "unknown error has occurred."
Use the steps above if you see one of these error messages:
· "Cannot connect to the iTunes Store. An unknown error has occurred."
· "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
· Could not connect to the iTunes Store. Make sure your network connection is active and try again."
· "We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later."
Maybe this read will help. If you can't connect to the App Store, iTunes Store, or other Apple services https://support.apple.com/en-us/HT201400. The document may be helpful generally in regard to your problem, but, perhaps especially so if the error you saw was "unknown error has occurred."
Use the steps above if you see one of these error messages:
· "Cannot connect to the iTunes Store. An unknown error has occurred."
· "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
· Could not connect to the iTunes Store. Make sure your network connection is active and try again."
· "We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later."
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
Can't sign in
