You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

an iPhone SE (first generation) running iOS 13.5.1 not recognized by iTunes 12.8.2.3

I tried connecting my an iPhone SE (first generation) to my iTunes and it did not recognized it. I restared the iPhone SE and iTunes still did not recognize it.

Posted on Jun 14, 2020 1:53 PM

Top-ranking reply

turingtest2

Level 10

274,564 points

Posted on Jun 14, 2020 3:01 PM

For iOS 12 or later you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if required. iOS 13 likely requires iTunes 12.8.2.3 or better.

Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

tt2

View in context

an iPhone SE (first generation) running iOS 13.5.1 not recognized by iTunes 12.8.2.3

Similar questions