You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have an Apple TV (I believe its 1st generation) that keeps crashing when I want to watch Netflix. It used to do it once in a while and not with every show. Now it does it with every show/movie I try to watch.
I checked and the system is up to date. And I'm not using wifi but a cable connection.
Thanks for the help.
Matt
Apple TV
The Apple TV (1st generation) never had Netflix. Netflix is supported on Apple TV (2nd generation or later).
Use Netflix on your Apple TV - Netflix Help Center
Identify your Apple TV model - Apple Support
If a restart of the device doesn’t improve the situation, then consider a reset.
How to restart your Apple TV - Apple Support
Reset or restore your Apple TV to its factory settings - Apple Support
Overheating can cause electronics to shut down. Try to keep it cool and ventilated.
The Apple TV (1st generation) never had Netflix. Netflix is supported on Apple TV (2nd generation or later).
Use Netflix on your Apple TV - Netflix Help Center
Identify your Apple TV model - Apple Support
If a restart of the device doesn’t improve the situation, then consider a reset.
How to restart your Apple TV - Apple Support
Reset or restore your Apple TV to its factory settings - Apple Support
Overheating can cause electronics to shut down. Try to keep it cool and ventilated.
dosveinte_lac Said:
"I will try the reset, bucause the device probably is not overheating (it's on top of a countertop that doesn't block air from flowing)."
-------
Avoid Heat Accumulation:
Countertops will accumulate heat, but not as fast as placing it in an enclosed location (i.e. the corner of the room or in a closet). So, place it atop a laptop cooler powered off of the wall socket, and place it in an open location.
You're correct, It's 2nd generation.
I will try the reset, bucause the device probably is not overheating (it's on top of a countertop that doesn't block air from flowing).
Thanks!
Apple TV keeps crashing
