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the iPad I have was purchased from the estate of the original ower. Shince she has passed away there is no way to get the information needed to unlock the iPad. Hoa can I do this?

I recently purchased an iPad gen 6 from a friend who purchased a home from an estate. The iPad is locked and I am unable to contact the previous owner she she is not deceased. How can I get this iPad unlocked? I already connected to my iMac and restored it. Authentication is stopping me from proceeding

iPad (6th gen) WiFi, Cellular

Posted on Jun 17, 2020 12:56 PM

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2 replies

Jun 17, 2020 2:58 PM in response to lichimes

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


Sorry, this is perhaps not the news that you we hoping to hear.


the iPad I have was purchased from the estate of the original ower. Shince she has passed away there is no way to get the information needed to unlock the iPad. Hoa can I do this?

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