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how do i recover an old apple Id and password. my granddaughters i pad was became locked and the place i took it to to have fixed said all they could do is disable the I Pad and i would have to try and get the old apple ID and password , is their anyway you can help us
If you have access to his email accounts.
See if you can recover the ID/password.
Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.
Enter the Apple (iCloud) ID and click Forgot Password.
contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
If you have access to his email accounts.
See if you can recover the ID/password.
Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.
Enter the Apple (iCloud) ID and click Forgot Password.
contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
Note that we are not authorized to remove activation lock from any device. And, the presence of activation lock usually means that Apple support will not be able to help you. That is, under your circumstances, Apple support will not remove the activation lock unless you can provide proof of ownership that they will consider to be sufficient. In this case, you would need to have your grand daughter's purchase receipt for the device from an authorized Apple seller with the device's serial number on it.*
*Rarely, an iDevice, even a used one, is purchased activation locked from an authorized Apple seller.
If she has the receipt, then she can use the support options below in trying to solve her problem. Alternatively, if an Apple Store is open in your area, then she can go there to deal with her problem. In this case, you she make a
genius-bar appointment (https://www.apple.com/retail/geniusbar/) if desired.
Get a call from Apple support to help solve your problem using this
link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
Apple Id and password
