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I am trying to understand why Youtube videos will not play in Safari on my Mac, 10.15.5, but will play in Firefox. The YT window will open with the title block but the video will never appear, just a rotating arrow.

I am trying to understand why Youtube videos will not play in Safari on my Mac, 10.15.5, but will play in Firefox. The YT window will open with the title block but the video will never appear, just a rotating arrow.

Mac mini, macOS 10.13

Posted on Jun 18, 2020 5:40 PM

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Question marked as Top-ranking reply

Posted on Jun 18, 2020 7:31 PM

If you are logged into YouTube, if you log out will the video play?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

1 reply
Question marked as Top-ranking reply

Jun 18, 2020 7:31 PM in response to 42bwpsg42

If you are logged into YouTube, if you log out will the video play?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

I am trying to understand why Youtube videos will not play in Safari on my Mac, 10.15.5, but will play in Firefox. The YT window will open with the title block but the video will never appear, just a rotating arrow.

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