Outlook for mac messages not downloading

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Outlook for mac messages not downloading

I have Microsoft Outlook for Mac version 16.38 and OS Catalina version 10.15.5. Outlook isn't downloading emails received when the computer is asleep. I put it into offline mode just to make sure that wasn't the issue; the status bar changed to : Last synced at 1/5/20. I took it out of offline mode and status bar says all folders are up to date and that's it's connected to my gmail account. But when I check mail on my phone, I have twice as many new messages as Outlook says I do. Any suggestions? There's also been a bit of lag in receiving/downloading messages in Outlook but this is ridiculous.

Thank you!!

MacBook Pro 13″, macOS 10.12

Posted on Jun 20, 2020 10:40 AM

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Answer 1

jeremy_v

Community Specialist

Jun 24, 2020 9:06 AM in response to cyncurtis

Hello cyncurtis,

Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to receive email in Outlook for Mac when your Mac is in sleep mode. To help with this, please check your Energy Saver settings in System Preferences to see if these settings could be causing this issue:

Change Energy Saver preferences on Mac

Next, use safe mode to start up your Mac as it does the following things:

Verifies your startup disk and attempts to repair directory issues, if needed
Loads only required kernel extensions
Prevents Startup Items and Login Items from opening automatically
Disables user-installed fonts
Deletes font caches, kernel cache, and other system cache files

Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.

How to use safe mode on your Mac

Graphics performance limited in macOS Recovery, safe mode, or Guest User mode

Cheers!

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Outlook for mac messages not downloading

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