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Refund

Good morning,


I received and email that stated Apple ITunes refunded my account for a recent accidental purchase through Simply Piano for $119.99. However, I have yet to receive the refund. Can you please tell me how long it may take for the refund amount to post to my account?


Thank you,


Pamela Campos

iPhone X, iOS 13

Posted on Jun 24, 2020 7:36 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 24, 2020 7:42 AM

According to: How long refunds from the App Store or other Apple services take - Apple Support

"When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."


3 replies
Question marked as Top-ranking reply

Jun 24, 2020 7:42 AM in response to P_C_27

According to: How long refunds from the App Store or other Apple services take - Apple Support

"When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."


Refund

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