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face id not working on brand new 11 pro max

my iphones faceid stopped working suddenly and even front camera potrait mode is not working . my phone is under warranty and 6 months remaining. what can i do plz help


iPhone 11 Pro Max

Posted on Jun 25, 2020 5:32 AM

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Question marked as Top-ranking reply

Posted on Jun 25, 2020 5:40 AM

So, if you've already followed ALL the steps provided in this support guide (in particular check if a cover or screen protector is obstructing / interfering with your front True Depth Camera):--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

to no avail, have it inspected at an Apple Store or AASP.

Regards

Giulio

9 replies
Question marked as Top-ranking reply

Jun 25, 2020 5:40 AM in response to chetan_9099

So, if you've already followed ALL the steps provided in this support guide (in particular check if a cover or screen protector is obstructing / interfering with your front True Depth Camera):--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

to no avail, have it inspected at an Apple Store or AASP.

Regards

Giulio

face id not working on brand new 11 pro max

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