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-WOLAND- Author

Level 1

4 points

Failed purchase

Good day! I wanted to return money from the purchase because I never recieved purchased products (elite and diamonds) in the game. I wrote to EA Games before and they answered with no useful information, so I have no choice, but to return money.

But when I try to do that a message pops out that I can't make a request due to Terms and Conditions of Sale.

So I have no stuff in the game and no money as well. What can I do?

Thanks!

[Personal Information Edited by Moderator]

iPad mini 2 Wi-Fi, Cellular

Posted on Jun 27, 2020 1:21 AM

Top-ranking reply

Jamesd49

Level 7

23,257 points

Posted on Jun 27, 2020 2:59 AM

You are not speaking to Apple, this is a user to user community.

We are unable to help with refunds, account issues or purchases

Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support

Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support

Or Contact Apple Support - Contact - Official Apple Support

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Failed purchase

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