You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Subscriptions

I am only aware of one subscription I have for Apple that I’ve been charged for 1 year for 10.81 but I’m not aware of the additional charge for 10.81 I’ve been charged

Posted on Jun 27, 2020 12:36 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 27, 2020 12:59 PM

See your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to see if the charge was made by Apple. If you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

If you want to contact Apple support, then use the sites recommended by Eric Root.

__________


But, I am concerned that you may have been scammed. Apple does not make many billing errors.

 

Could you have provided any potentially damaging information to anyone? If yes, in your case, you'll need to follow up with, for example, your credit card company Apple, PayPal, etc., 

 


2 replies
Question marked as Top-ranking reply

Jun 27, 2020 12:59 PM in response to Marieleeann

See your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to see if the charge was made by Apple. If you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

If you want to contact Apple support, then use the sites recommended by Eric Root.

__________


But, I am concerned that you may have been scammed. Apple does not make many billing errors.

 

Could you have provided any potentially damaging information to anyone? If yes, in your case, you'll need to follow up with, for example, your credit card company Apple, PayPal, etc., 

 


Jun 27, 2020 12:47 PM in response to Marieleeann

See the Apple Support article(s) below.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.


If necessary, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Subscriptions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.